Privacy Policy

Last updated: April 2025

1. Introduction

Promergy ("we", "us", or "our") operates the website promergy.com. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or contact us via our enquiry form. Please read this policy carefully.

2. Information We Collect

We may collect the following personal information when you submit an enquiry through our contact form:

• Full name
• Company name
• Email address
• Nature of your trade interest
• Message content

We also collect non-personal information automatically through Google Analytics (GA4) and Google Tag Manager, including:

• Browser type and version
• Pages visited and time spent
• Referring URLs
• Approximate geographic location (country/city level)
• Device type

3. How We Use Your Information

The personal information you provide through the contact form is used solely to:

• Respond to your trade enquiry
• Communicate with you regarding your request
• Maintain records of business correspondence

Analytical data is used to understand how visitors interact with our website and to improve its content and performance.

4. Data Storage and Security

Enquiry form submissions are transmitted by email to our team and are not stored in a database on our servers. We implement reasonable technical measures to protect your information during transmission. However, no method of transmission over the internet is 100% secure.

5. Third-Party Services

Our website uses Google Analytics 4 and Google Tag Manager, services provided by Google LLC. These services may collect and process data in accordance with Google's own privacy policy, available at policies.google.com/privacy. We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.

6. Cookies

Our website uses cookies primarily through Google Analytics to analyse website traffic. You may disable cookies through your browser settings, though this may affect certain website functionality. We do not use cookies for advertising targeting or profiling.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict processing of your data
• Withdraw consent at any time

To exercise any of these rights, please contact us at rdayan@promergy.com.

8. Data Retention

We retain personal data contained in business correspondence for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law.

9. International Transfers

Promergy operates from Hong Kong SAR (Unit D, 12/F., No. 8, Hart Avenue, Tsimshatsui, Kowloon). If you are located in the European Economic Area or elsewhere, please be aware that your information may be transferred to and processed in Hong Kong or other jurisdictions. We take appropriate steps to ensure adequate protection of your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date. We encourage you to review this page periodically.

11. Contact

If you have any questions about this Privacy Policy, please contact us at:
rdayan@promergy.com
PROMERGY LTD Unit D, 12/F., No. 8, Hart Avenue Tsimshatsui, Kowloon Hong Kong SAR